Booking terms

These terms apply to new accommodation bookings made directly through the Stay Amazing website. Read them together with the selected property’s description, house rules, price breakdown and rate conditions shown before you book.

Your selected stay and rate

Availability, prices and cancellation conditions depend on the property, dates, number of guests and rate you select. A search result or price quote does not reserve accommodation. Review the current stay details and total before continuing.

Payment and booking confirmation

Full payment of the displayed total is required before your direct website booking is confirmed. Payments are completed through Paystack’s secure checkout using the payment methods offered there. Stay Amazing uses Guesty to manage the reservation and provide the booking confirmation and invoice link.

A pending payment or temporary reservation hold is not a confirmed booking. Check your saved booking status and confirmation email. If payment appears successful but confirmation is pending, contact Stay Amazing with the booking reference before attempting another payment.

Cancellation policy for your selected rate

The cancellation policy attached to the selected Guesty rate, as displayed during your booking review, determines the cancellation deadline, applicable fee and refund eligibility for that stay. Different properties, dates or rates may have different conditions, including non-refundable rates.

There is no single cancellation notice period for every booking. Read the conditions shown for your selected rate before accepting them. The conditions saved when you make the booking apply to that booking; a later change to the property’s rates or policies does not replace them.

Cancellation and change requests

To request cancellation or a refund for a paid booking, contact Stay Amazing with your booking reference. The team reviews your selected rate’s conditions, processes any approved refund directly in Paystack and cancels the reservation manually in Guesty. Date, property and guest-count changes depend on availability and may require a new quote. Submitting a request does not itself confirm a change, cancellation or refund.

Bookings made before these replacement website terms take effect retain the conditions agreed when those bookings were made.

Refund status and invoice

A refund request is not confirmation that a refund has been processed. The team confirms the approved amount and outcome after checking Paystack. A manual cancellation in Guesty does not itself refund a payment. The team also reconciles the reservation’s payment record so the native Guesty invoice reflects the correct balance. The time for a processed refund to appear with your bank or payment provider can vary.

During your stay

Follow the property’s disclosed house rules and occupancy limits, and respect the property and neighbouring residents. Any additional charges or requirements must be disclosed as part of your booking arrangements.

Contact Stay Amazing

For booking assistance, email [email protected] and include your booking reference.

These terms are subject to applicable South African law and do not exclude statutory rights.