Privacy policy

This policy explains how Stay Amazing Pty Ltd handles personal information when you browse stayamazing.co.za, use your guest account, enquire about accommodation or make a direct booking.

Who to contact

Stay Amazing Pty Ltd
Unit 701, 74 Shortmarket Street, Cape Town, South Africa, 8001.
Email [email protected] with the subject “Privacy enquiry”, or call +27 76 922 3365.

Information we handle

Account and enquiry information includes your name, email address, phone number, saved properties and messages to our team. Booking information includes the property, dates, guest count, contact details, booking reference, selected rate conditions, payment status and invoice records. We also handle information you provide when requesting assistance, a booking change, cancellation or refund.

Our website and service providers may record technical information such as IP addresses, browser details, security events and cookies. Existing account, booking and message history may be retained when our website changes. Your original booking conditions are not replaced by that migration.

Why we use it

We use the information to provide and secure your account, check availability and prices, manage reservations and payments, deliver confirmations and invoices, respond to requests, prevent misuse and meet applicable record-keeping obligations. We use information where needed to provide the services you request, comply with law, protect legitimate business interests or act on your consent, as applicable.

You can browse accommodation without creating an account. If you do not provide the information needed for a booking or payment, we may be unable to complete it. Optional account preferences can be changed without changing the guest and payment details already recorded for an existing booking.

Payments and service providers

Guesty manages reservation information, booking communications and native invoices. Paystack provides the hosted payment checkout. Enter card details only on the payment provider’s checkout; the direct booking form does not collect or store your full card number, card security code, PIN or one-time payment code. We receive payment references, amounts and statuses needed to reconcile the reservation.

Hosting, email and other providers help us operate and secure the service. Information may also be shared with the people responsible for arranging your stay, handling your request or meeting a legal requirement. Earlier bookings may retain records with the services used when they were made. We do not sell, trade or rent your personal information.

Providers may process information outside South Africa. Such processing remains subject to applicable data-protection requirements. A provider’s own privacy policy also applies when you use its services directly.

Cookies and communications

Cookies support functions such as signing in and securing your account. Browser controls let you manage cookies, although blocking necessary cookies may prevent account or booking functions from working. Third-party features, including externally hosted fonts or embedded content, may make requests to their providers.

Booking confirmations, invoices and essential service messages are separate from promotional messages. Marketing preferences and any unsubscribe option apply to promotional communications; registering or making a booking does not by itself opt you into a marketing subscription.

Retention and security

We retain information for the purposes described here and applicable legal, accounting, dispute and security requirements. Some booking or payment records may need to remain after an account or deletion request. Backup copies may persist until scheduled replacement or controlled removal. We use access controls and appropriate technical and organisational measures; no online service can guarantee absolute security.

Your choices and rights

Contact us to ask about access to your information, correction of inaccurate information, deletion where applicable, objection to processing or withdrawal of consent where processing relies on consent. We may need to verify your identity before disclosing or changing personal information. A deletion or objection request does not automatically cancel a reservation, remove a required financial record or determine refund eligibility.

You may raise a privacy complaint with South Africa’s Information Regulator. Its POPIA forms include correction, deletion and objection requests.

Booking conditions and policy changes

Cancellation deadlines, fees and refunds are governed by the conditions of the Guesty rate selected and saved with your booking, together with applicable law. This privacy policy does not create a separate cancellation period, deposit rule or refund promise.

We may update this policy as our services change. The version presented when you register can be retained with your consent record. Changes to this policy do not replace the conditions agreed for an earlier booking.