Frequently Asked Questions
Find answers to our most common questions about booking, payment, and support. Still have a question? Our team is here to help 24/7.
Yes. As soon as you complete your reservation online and your payment is processed, your booking is confirmed instantly. You’ll receive a confirmation email with all your reservation details right away.
We accept major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal. All transactions are secured with industry-standard encryption.
Absolutely. To split your payment—for example, part on a credit card and part via PayPal—select Multiple Payment Methods at checkout and follow the prompts.
Log in to your Stay Amazing account, go to My Profile > Payment Methods, and you can add, edit, or delete cards and accounts at any time.
To cancel, log in and visit My Reservations. Select the booking you wish to cancel and click Cancel Reservation. Please review our cancellation policy for any applicable fees
Our concierge team is available 24/7.
Phone: +27 21 123 4567
Email: [email protected]
Live Chat: Available on our website
Most of our homes are for private use only. If you’re planning a small gathering (under 10 guests), please contact us for approval and any additional arrangements.
Yes—high-speed Wi-Fi, electricity, water, and basic cable TV are included in every stay. For premium streaming services or higher bandwidth, please contact our concierge.
Yes—enjoy discounted rates for stays of 28 nights or longer. Reach out to our reservations team for custom pricing and arrangements.
You can modify dates directly in your account up to 24 hours before arrival, subject to availability. To extend on-site, just message your concierge and we’ll confirm availability and pricing.
Our standard check-in time is 3 PM, and check-out is by 11 AM. Early check-in or late check-out can be arranged subject to availability—just let us know in advance.