Privacy Policy
Privacy Policy
Last updated: 7/28/2025
This Privacy Policy governs the manner in which Stay Amazing (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you” or “User”) of https://stayamazing.co.za (the “Site”) and all services offered by Stay Amazing.
- Personal Identification Information
We may collect personal identification information from you in a variety of ways, including when you:
- Register for an account or apply to list your property
- Reserve a stay or contact our concierge team
- Subscribe to our newsletter or request support
You may visit our Site anonymously. We will only collect personal information if you voluntarily submit it (e.g., name, email address, phone number, payment details). You can choose not to provide personal information, but that may prevent you from using certain features of the Site or completing a booking.
- Non-Personal Identification Information
We may collect non-personal identification information about you whenever you interact with our Site. This may include:
- Browser type and version
- Device information (e.g., operating system)
- IP address and approximate location
- Pages visited and time spent on each page
- Web Browser Cookies
Our Site uses “cookies” to improve your experience. A cookie is a small text file placed on your device. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that refusing cookies may limit your ability to use certain parts of the Site.
- How We Use Your Information
We may use your information to:
- Process and confirm your reservations
- Manage your host or guest account
- Provide customer support and respond to inquiries
- Send you promotional materials or updates (with your consent)
- Improve our Site, service offerings, and marketing efforts
- Comply with legal obligations and prevent fraud
- How We Protect Your Information
We adopt industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. All payment transactions are processed through secure, PCI-compliant gateways.
- Sharing Your Information
We do not sell, trade, or rent your personal identification information. We may share aggregated, non-personal demographic information with trusted partners for marketing and analytics purposes. We may also disclose your information when required by law, to protect our rights, or to complete a transaction you have requested.
- Third-Party Links
Our Site may contain links to third-party websites. Once you leave our Site, we have no control over the content or privacy practices of those sites and encourage you to review their policies.
- Changes to This Privacy Policy
Stay Amazing reserves the right to update this Privacy Policy at any time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site following any changes constitutes acceptance of those changes.
- Your Acceptance of These Terms
By using https://stayamazing.co.za, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: Suite 5, 130 Sir Lowry Rd, Woodstock, Cape Town 7921, South Africa
Cancellation Policy
- Full Refund (Up to 7 Days Before Arrival)
Cancel at least 7 full days before your scheduled arrival date and receive a 100% refund of your nightly rate and cleaning fee. - Non-Refundable (Less than 7 Days Before Arrival)
Cancellations made fewer than 7 days before check-in are non-refundable; the full nightly rate and cleaning fee will be charged. - Security Deposit
Any refundable security deposit held at booking will be released within 7 days of checkout, provided there is no damage or extra cleaning required. - How to Cancel
Log in to your Stay Amazing account, go to My Reservations, select the booking, and click Cancel Reservation. Any applicable refund will be processed back to your original payment method within 5–7 business days, subject to delay from your Financial Services Provider.
Right to Terminate
Stay Amazing and our property owners reserve the right to terminate any booking or guest stay at any time, without prior notice, for reasons including but not limited to:
- Violation of our Terms and Conditions or House Rules
- Safety concerns or evidence of illegal activity
- Unauthorized additional guests or subletting
