Last updated: 7/21/2025
By accessing or using the Stay Amazing website (https://stayamazing.co.za) and our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Definitions
-
“Stay Amazing,” “we,” “us,” or “our” refers to the owner and operator of the Site.
-
“You” or “User” refers to any guest, host, or visitor using our Site or services.
-
“Booking” means a confirmed reservation for short-term accommodation facilitated by Stay Amazing.
2. Acceptance of Terms
Use of the Site and/or completion of a Booking constitutes your acceptance of these Terms. If you do not agree, please do not use our Site or services.
3. Bookings & Payments
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Confirmation
– All Bookings are subject to availability and confirmation by Stay Amazing.
– You will receive an email confirmation once your Booking is accepted. -
Payment
– Payment in full is required at the time of booking, unless otherwise agreed.
– We accept major credit/debit cards and PayPal via secure, PCI-compliant gateways. -
Security Deposit
– A refundable security deposit may be held on your card at check-in.
– Deposits are released within 7 days of checkout, subject to property inspection.
4. Cancellations & Modifications
-
Guest Cancellations
– Cancellations must be made through your Stay Amazing account at least 24 hours before check-in to avoid penalties.
– Fees or forfeited payment may apply based on the property’s cancellation policy. -
Host Cancellations
– Hosts must honor confirmed Bookings. In a rare event that a Host must cancel, Stay Amazing will assist in re-accommodating the Guest or issuing a full refund. -
Changes
– Date or guest-count modifications are subject to availability and may incur additional charges.
5. Host Requirements
– Hosts must provide accurate property descriptions, valid ownership or leasing rights, and ensure compliance with local regulations.
– Hosts are responsible for maintaining property standards, safety, and cleanliness.
6. Guest Responsibilities
– Guests agree to respect the property, its rules, and the neighborhood.
– Any damage beyond normal wear and tear will be billed to the Guest.
– Illegal activities or excessive noise are prohibited; violations may result in eviction without refund.
7. Intellectual Property
All content on this Site—text, graphics, logos, images, and software—is the property of Stay Amazing or its licensors and protected by copyright and other intellectual-property laws. You may not reproduce or distribute any content without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Stay Amazing and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or services, including but not limited to loss of profits, goodwill, or data.
9. Indemnification
You agree to indemnify and hold harmless Stay Amazing and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising out of your breach of these Terms or your use of the Site.
10. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.
11. Changes to Terms
Stay Amazing reserves the right to update or revise these Terms at any time. We will post the revised “Last updated” date at the top. Your continued use of the Site following any changes constitutes acceptance of those changes.
12.
Terms and Conditions
Last updated: 7/21/2025
By accessing or using the Stay Amazing website (https://stayamazing.co.za) and our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
- Definitions
- “Stay Amazing,” “we,” “us,” or “our” refers to the owner and operator of the Site.
- “You” or “User” refers to any guest, host, or visitor using our Site or services.
- “Booking” means a confirmed reservation for short-term accommodation facilitated by Stay Amazing.
- Acceptance of Terms
Use of the Site and/or completion of a Booking constitutes your acceptance of these Terms (https://stayamazing.co.za). If you do not agree, please do not use our Site or services.
- Bookings & Payments
- Confirmation
– All Bookings are subject to availability and confirmation by Stay Amazing.
– You will receive an email confirmation once your Booking is accepted. - Payment
– Payment in full is required at the time of booking, unless otherwise agreed.
– We accept major credit/debit cards and PayPal via secure, PCI-compliant gateways.
It is your responsibility to ensure the correct bank details are used. Stay Amazing accept no responsibility or liability for any incorrect payments.
- Security Deposit
– A refundable security deposit may be held on your card at check-in.
– Deposits are released within 7 days of checkout, subject to property inspection and any delays from your financial service provider.
- Cancellations & Modifications
- Guest Cancellations
– Cancellations must be made through your Stay Amazing account at least 7 days before check-in to avoid penalties.
– Fees or forfeited payment may apply based on the property’s cancellation policy. It is your responsibility to ensure that you are fully versed on the cancellation policy of the relevant property. - Host Cancellations
– Hosts must honour confirmed Bookings. In a rare event that a Host cancels, Stay Amazing will assist, to its best endeavours, although this cannot be guaranteed, in re-accommodating the Guest or issuing a full refund. - Changes
– Date or guest-count modifications are subject to availability and may incur additional charges.
- Host Requirements
– Hosts must provide accurate property descriptions, valid ownership or leasing rights, and ensure compliance with local regulations.
– Hosts are responsible for maintaining property standards, safety, and cleanliness.
- Guest Responsibilities
– Guests agree to respect the property, its rules, regulations and the neighbourhood.
– Any damage beyond normal wear and tear will be billed to the Guest.
– Illegal activities or excessive noise are prohibited; violations may result in immediate eviction without refund.
Smoking in the property is dependent on the rules of each individual property. Unless specifically noted in writing, no smoking of any kind is permitted in a property.
- Intellectual Property
All content on this Site—text, graphics, logos, images, and software—is the property of Stay Amazing or its licensors and protected by copyright and other intellectual-property laws. You may not reproduce or distribute any content without our express written permission.
- Limitation of Liability
To the fullest extent permitted by law, Stay Amazing and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or services, including but not limited to loss of profits, goodwill, data or convenience.
- Indemnification
You agree to indemnify and hold harmless Stay Amazing and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising out of your use and/or breach of these Terms or your use of the Site.
- Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.
- Changes to Terms
Stay Amazing reserves the right to update or revise these Terms at any time. We will post the revised “Last updated” date at the top of our page. Your continued use of the Site following any changes constitutes acceptance of those changes.
- Contact Us
If you have questions or concerns about these Terms, please contact us at:
Email: [email protected]
Address: Suite 5, 130 Sir Lowry Rd, Woodstock, Cape Town 7921, South Africa
Privacy Policy
This Privacy Policy governs the manner in which Stay Amazing (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you” or “User”) of https://stayamazing.co.za (the “Site”) and all services offered by Stay Amazing.
- Personal Identification Information
We may collect personal identification information from you in a variety of ways, including when you:
- Register for an account or apply to list your property
- Reserve a stay or contact our concierge team
- Subscribe to our newsletter or request support
You may visit our Site anonymously. We will only collect personal information if you voluntarily submit it (e.g., name, email address, phone number, payment details). You can choose not to provide personal information, but that may prevent you from using certain features of the Site or completing a booking.
- Non-Personal Identification Information
We may collect non-personal identification information about you whenever you interact with our Site. This may include:
- Browser type and version
- Device information (e.g., operating system)
- IP address and approximate location
- Pages visited and time spent on each page
- Web Browser Cookies
Our Site uses “cookies” to improve your experience. A cookie is a small text file placed on your device. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that refusing cookies may limit your ability to use certain parts of the Site.
- How We Use Your Information
We may use your information to:
- Process and confirm your reservations
- Manage your host or guest account
- Provide customer support and respond to inquiries
- Send you promotional materials or updates (with your consent)
- Improve our Site, service offerings, and marketing efforts
- Comply with legal obligations and prevent fraud
- How We Protect Your Information
We adopt industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. All payment transactions are processed through secure, PCI-compliant gateways.
- Sharing Your Information
We do not sell, trade, or rent your personal identification information. We may share aggregated, non-personal demographic information with trusted partners for marketing and analytics purposes. We may also disclose your information when required by law, to protect our rights, or to complete a transaction you have requested.
- Third-Party Links
Our Site may contain links to third-party websites. Once you leave our Site, we have no control over the content or privacy practices of those sites and encourage you to review their policies.
- Changes to This Privacy Policy
Stay Amazing reserves the right to update this Privacy Policy at any time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site following any changes constitutes acceptance of those changes.
- Your Acceptance of These Terms
By using https://stayamazing.co.za, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: Suite 5, 130 Sir Lowry Rd, Woodstock, Cape Town 7921, South Africa
Cancellation Policy
- Full Refund (Up to 7 Days Before Arrival)
Cancel at least 7 full days before your scheduled arrival date and receive a 100% refund of your nightly rate and cleaning fee. - Non-Refundable (Less than 7 Days Before Arrival)
Cancellations made fewer than 7 days before check-in are non-refundable; the full nightly rate and cleaning fee will be charged. - Security Deposit
Any refundable security deposit held at booking will be released within 7 days of checkout, provided there is no damage or extra cleaning required. - How to Cancel
Log in to your Stay Amazing account, go to My Reservations, select the booking, and click Cancel Reservation. Any applicable refund will be processed back to your original payment method within 5–7 business days, subject to delay from your Financial Services Provider.
Right to Terminate
Stay Amazing and our property owners reserve the right to terminate any booking or guest stay at any time, without prior notice, for reasons including but not limited to:
- Violation of our Terms and Conditions or House Rules
- Safety concerns or evidence of illegal activity
- Unauthorized additional guests or subletting
